This policy explains how we (Merrywood, also referred to as "us" or "our" below) use the personal data we collect from you when “you” (the individual using www.merrywood.co.uk) use our website.

Also see our cookie policy.

What data do we collect?

We collect:

• Personal identification information (Name, email address, postal address, phone number)

• Order details

• Payment information

How do we collect your data?

You directly provide Merrywood with most of the data we collect when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete an enquiry form or join our mailing list.

• Use or view our website via your browser’s cookies.

How will we use your data?

We collect your data so that we can:

• Process your order and manage your account.

• Print and pay for a postage label for your order.

• Email you with special offers on other products and events we think you might like.

How do we store your data?

We securely store your data as follows:

• Personal identification information and order data, on the server of our hosting platform SquareSpace

• Email address, also on the server of our mailing platform MailChimp

• Postal address, also on the server of Royal Mail

• Payment information, on the server of either PayPal (payment by PayPal) or Stripe (payment by other methods)

We will keep your order data for as long as is necessary to service your order and to support the obligations placed upon us by HMRC and the Registrar of Companies. This is generally for 6 years.

Marketing

We would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.

What are your data protection rights?

You are entitled to the following:

• Access. You may ask us for a copy of your personal data. We have the right to charge you a small fee for this service.

• Rectification. You can request that we correct any information you believe is inaccurate and to complete any information you believe is incomplete.

• Erasure. You can request that we erase your personal data, under certain conditions.

• Processing. You can request that we restrict or prevent the processing of your personal data, under certain conditions.

• Data portability. You can ask that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@merrywood.co.uk

Changes to our privacy policy

We keep our privacy policy under review and update it as necessary on this web page. This privacy policy was last updated on the date shown at the bottom of this page.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us at info@merrywood.co.uk

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at https://ico.org.uk

Issued: July 2020 , updated January 2021